Tag Archives: customer service

Customer Service Consultants In Travel Industry

Location: Western Cape (Cape Town)

.

Introduction

Chase Response is part of the Collinson Group, which is a privately owned organization employing 800 staff of over 50 nationalities in 19 countries. It has a rich history in product and marketing innovation particularly in the travel and insurance sectors. It also boasts a proven track record and expertise in delivering global loyalty solutions and full customer management services.

 

Minimum Requirements

Key Skills, Qualifications and Attributes Required

Matric
• Experience / knowledge of the travel industry advantageous
• Strong verbal/written communication skills
• Highly motivated and high energy levels
• High problem solving skills
• High levels of resilience
• Sales orientated
• Ability to close the sale
• Professional approach
• Results orientated, ability to work to targets
• Ability to be flexible and display strong adaptability skills
• Ability to work under pressure
• Ability to handle conflict management
• Strong interpersonal skills and experience demonstrating successful customer and client relationships
• Time/Self management skills with ability to multi-task, organize and prioritise
• Strong Computer literacy and PC skills
• Demonstrated knowledge of contact centre operations and customer support functions
• Demonstrated ability to execute with a sense of urgency
• Positive attitude
• Proactive and displays initiative when needed

 

Job Specification

Key Accountability

• Taking inbound calls in a professional manner
• Handle and overcome objections in a professional yet effective manner
• Adhering to targets
• Have full knowledge of all products in relation to the business
• Have full knowledge of all systems and telephony to execute role
• Develop strong internal relationships with internal & external customers
• Deal with all calls in a compliant manner in line with the FSA regulations
• Work within UK Data Protection Act Guidelines
• Making outbound calls to an international customer base in a professional and upbeat manner
• Be able to understand and execute effective sales techniques
• Be available to make calls as required
• Handle both internal and external email correspondence to and from clients in line with quality standards
• Adhering to client rules and regulations regarding service standards and expectations
• Handle all calls and emails in line with client standards
• Working towards First call/email resolution at all times

Key Performance Indicators

• Reaching call resolution timeously on a daily, weekly and monthly basis
• Reaching sales targets on a daily, weekly and monthly basis
• Adherence to schedule
• Meeting all agreed KPI`s and quality standards
• Develop excellent relationships with all stakeholders

Type: Job
Skill level: No work experience wanted
Employment length: permanent
Closing date: Dec 30, 2013
Published date: Dec 01, 2013
Qualifications:
  • Ref. code: NO – REF
  • Contact: Chase Response Pty Ltd.
  • Call Centre Learnerships (Umhlanga Rocks)

    Location: KwaZulu/Natal (Umhlanga Rocks)

    .

    Are you a Matriculant? Seeking Employment? We are currently looking for matriculants who have their matric certificate or statement of results. Should you pass the interview we will offer a free learnership and a job in our call center. The training is paid for so its will assist you with travelling costs. EXCELLENT english verbal and writting skills would be required as you would be required to correspond with overseas customers. Various positios are available. Please use the response area on the right hand side of this advert to attach and your CV. I will call you to conduct a telephonic interview and book a face to face interview.

    Our address is: The Liberty Building, Careerbox offices, 2 Park Lane, Umhlanga Rocks( Near Gateways Protea Hotel)0312860901/0724869223 add me to BBM 2AE961C9 or What’s app me. 

    Salary: R 3,250 – R 4,750 Per Month
    Benefits: Medical Aid.
    Type: Learnership
    Skill level: No work experience wanted
    Employment length: permanent
    Closing date: Nov 01, 2014
    Published date: Dec 01, 2013
    Qualifications:
    Special Notes:
  • Ref. code: ROWAN JAMES
  • Contact: Rowan James Naicker
  • Questions call: 0312860901
  • Email CV + Any documents wanted: rowan.naicker@cci-sa.co.za
  • Customer Service Consultants In Travel Industry

    Location: Western Cape (Cape Town)

    .

    Introduction

    Chase Response is part of the Collinson Group, which is a privately owned organization employing 800 staff of over 50 nationalities in 19 countries. It has a rich history in product and marketing innovation particularly in the travel and insurance sectors. It also boasts a proven track record and expertise in delivering global loyalty solutions and full customer management services.

     

    Minimum Requirements

    Key Skills, Qualifications and Attributes Required

    Matric
    • Experience / knowledge of the travel industry advantageous
    • Strong verbal/written communication skills
    • Highly motivated and high energy levels
    • High problem solving skills
    • High levels of resilience
    • Sales orientated
    • Ability to close the sale
    • Professional approach
    • Results orientated, ability to work to targets
    • Ability to be flexible and display strong adaptability skills
    • Ability to work under pressure
    • Ability to handle conflict management
    • Strong interpersonal skills and experience demonstrating successful customer and client relationships
    • Time/Self management skills with ability to multi-task, organize and prioritise
    • Strong Computer literacy and PC skills
    • Demonstrated knowledge of contact centre operations and customer support functions
    • Demonstrated ability to execute with a sense of urgency
    • Positive attitude
    • Proactive and displays initiative when needed

     

    Job Specification

    Key Accountability

    • Taking inbound calls in a professional manner
    • Handle and overcome objections in a professional yet effective manner
    • Adhering to targets
    • Have full knowledge of all products in relation to the business
    • Have full knowledge of all systems and telephony to execute role
    • Develop strong internal relationships with internal & external customers
    • Deal with all calls in a compliant manner in line with the FSA regulations
    • Work within UK Data Protection Act Guidelines
    • Making outbound calls to an international customer base in a professional and upbeat manner
    • Be able to understand and execute effective sales techniques
    • Be available to make calls as required
    • Handle both internal and external email correspondence to and from clients in line with quality standards
    • Adhering to client rules and regulations regarding service standards and expectations
    • Handle all calls and emails in line with client standards
    • Working towards First call/email resolution at all times

    Key Performance Indicators

    • Reaching call resolution timeously on a daily, weekly and monthly basis
    • Reaching sales targets on a daily, weekly and monthly basis
    • Adherence to schedule
    • Meeting all agreed KPI`s and quality standards
    • Develop excellent relationships with all stakeholders

    Type: Job
    Skill level: No work experience wanted
    Employment length: permanent
    Closing date: Dec 30, 2013
    Published date: Dec 01, 2013
    Qualifications:
  • Ref. code: NO – REF
  • Contact: Chase Response Pty Ltd.
  • Call Centre Learnerships (Umhlanga Rocks)

    Location: KwaZulu/Natal (Umhlanga Rocks)

    .

    Are you a Matriculant? Seeking Employment? We are currently looking for matriculants who have their matric certificate or statement of results. Should you pass the interview we will offer a free learnership and a job in our call center. The training is paid for so its will assist you with travelling costs. EXCELLENT english verbal and writting skills would be required as you would be required to correspond with overseas customers. Various positios are available. Please use the response area on the right hand side of this advert to attach and your CV. I will call you to conduct a telephonic interview and book a face to face interview.

    Our address is: The Liberty Building, Careerbox offices, 2 Park Lane, Umhlanga Rocks( Near Gateways Protea Hotel)0312860901/0724869223 add me to BBM 2AE961C9 or What’s app me. 

    Salary: R 3,250 – R 4,750 Per Month
    Benefits: Medical Aid.
    Type: Learnership
    Skill level: No work experience wanted
    Employment length: permanent
    Closing date: Nov 01, 2014
    Published date: Dec 01, 2013
    Qualifications:
    Special Notes:
  • Ref. code: ROWAN JAMES
  • Contact: Rowan James Naicker
  • Questions call: 0312860901
  • Email CV + Any documents wanted: rowan.naicker@cci-sa.co.za
  • Customer Service Consultants In Travel Industry

    Location: Western Cape (Cape Town)

    .

    Introduction

    Chase Response is part of the Collinson Group, which is a privately owned organization employing 800 staff of over 50 nationalities in 19 countries. It has a rich history in product and marketing innovation particularly in the travel and insurance sectors. It also boasts a proven track record and expertise in delivering global loyalty solutions and full customer management services.

     

    Minimum Requirements

    Key Skills, Qualifications and Attributes Required

    Matric
    • Experience / knowledge of the travel industry advantageous
    • Strong verbal/written communication skills
    • Highly motivated and high energy levels
    • High problem solving skills
    • High levels of resilience
    • Sales orientated
    • Ability to close the sale
    • Professional approach
    • Results orientated, ability to work to targets
    • Ability to be flexible and display strong adaptability skills
    • Ability to work under pressure
    • Ability to handle conflict management
    • Strong interpersonal skills and experience demonstrating successful customer and client relationships
    • Time/Self management skills with ability to multi-task, organize and prioritise
    • Strong Computer literacy and PC skills
    • Demonstrated knowledge of contact centre operations and customer support functions
    • Demonstrated ability to execute with a sense of urgency
    • Positive attitude
    • Proactive and displays initiative when needed

     

    Job Specification

    Key Accountability

    • Taking inbound calls in a professional manner
    • Handle and overcome objections in a professional yet effective manner
    • Adhering to targets
    • Have full knowledge of all products in relation to the business
    • Have full knowledge of all systems and telephony to execute role
    • Develop strong internal relationships with internal & external customers
    • Deal with all calls in a compliant manner in line with the FSA regulations
    • Work within UK Data Protection Act Guidelines
    • Making outbound calls to an international customer base in a professional and upbeat manner
    • Be able to understand and execute effective sales techniques
    • Be available to make calls as required
    • Handle both internal and external email correspondence to and from clients in line with quality standards
    • Adhering to client rules and regulations regarding service standards and expectations
    • Handle all calls and emails in line with client standards
    • Working towards First call/email resolution at all times

    Key Performance Indicators

    • Reaching call resolution timeously on a daily, weekly and monthly basis
    • Reaching sales targets on a daily, weekly and monthly basis
    • Adherence to schedule
    • Meeting all agreed KPI`s and quality standards
    • Develop excellent relationships with all stakeholders

    Type: Job
    Skill level: No work experience wanted
    Employment length: permanent
    Closing date: Dec 30, 2013
    Published date: Dec 01, 2013
    Qualifications:
  • Ref. code: NO – REF
  • Contact: Chase Response Pty Ltd.